FAQs
Q: What if I entered the wrong name or date of birth? A: If you've made an error with the name or date of birth, please contact us at info@thedayarchive.com or replying to your email confirmation within 24 hours of placing your order and we'll update it before printing. If we don't hear from you within that window, we'll proceed with the details provided and changes can no longer be made.
Please note that if your order arrives with an incorrect name or date of birth that matches what was submitted at checkout, this falls outside our refund and return policy — it is the customer's responsibility to ensure all details are correct before completing your order.
If you'd still like a corrected pack sent out, we'd be happy to prioritise a quick reprint for you. Simply place a new order on the website as you did the first time and reach out to us so we can fast-track it.
Q: What's included in the pack? A: You get a 5-page personalised booklet printed on parchment-style paper and housed in a premium gift folder. Pages cover your exact birth day in history, headlines, a cultural snapshot of your birth year, an economic "what $1 could buy" page, and the top 20 baby names of your birth year.
Q: How long does shipping take? A: Orders are dispatched within 48 hours (Mon–Fri) and delivered in 1–5 business days via AusPost tracked shipping.
Q: Can I send this directly to the recipient as a gift? A: Yes — just enter their delivery address at checkout. The pack arrives in a premium gift folder, so it's ready to give straight away.
Q: What information do I need to provide? A: Just the recipient's full name and their date of birth — that's all we need to create their personalised pack.
Q: Is this suitable for any age? A: Absolutely. We've made packs for newborns, 18ths, 40ths, 60ths, retirements, and even 100th birthdays. It works for any milestone.
Q: How is the information researched? A: Every pack is individually researched and assembled by our Australian-based team using trusted historical archives and data sources.
Q: What's the Lifetime Replacement Guarantee? A: If your pack is ever damaged or lost — even years from now — we'll replace it free of charge. Just get in touch.
Q: What if I'm not happy with my order? A: We offer a 100% happiness guarantee. If you or the recipient aren't happy for any reason, we'll provide a full refund — no questions asked.
Q: Can I add a frame? A: Yes — you can add a premium frame at checkout for 25% off.